As part of our always ongoing efforts to strengthen ScyllaDB Cloud’s security and compliance, we are updating the structure of the system-managed service users.
No action is required from you. The change will take effect starting November 5, 2025, and will be transparent to customers.
There will be no downtime involved. After the change is applied, you might start seeing the new service users in the database audit logs.
The new structure provides more granular and easily auditable access for our internal service operations, maintenance, and monitoring. It will ensure even stricter adherence to compliance framework recommendations such as SOC 2, PCI DSS, and ISO 27001.
For additional details, please refer to our documentation portal.
Service Users in ScyllaDB Cloud
If you have any questions or require further information about this update, please don’t hesitate to contact our support team. (support@scylladb.com)
Thank You,
ScyllaDB Cloud Team